Privacy Policy

1. Introduction

Expat Key Real Estate ("Expat Key", "we", "our", or "us") is a licensed real estate brokerage in the Kingdom of Saudi Arabia (FAL License No. 1200047559, CR 1010701234, VAT 310123456700003). This Privacy Policy explains how we collect, use, disclose and protect personal information when you use our website, services, or interact with our team.

By using our website or submitting an inquiry, you agree to the practices described below. This policy is governed by the Saudi Personal Data Protection Law (PDPL) and its implementing regulations.

2. Information We Collect

• Contact details — name, email, phone number, nationality, preferred language.
• Property preferences — budget, location, property type, intended use.
• Identification — passport, Iqama, or national ID copies when required for transactions.
• Communications — messages, calls, WhatsApp chats, and email correspondence with our team.
• Technical data — IP address, browser type, device, pages visited, and analytics events.

3. How We Use Your Information

• Respond to inquiries and arrange property viewings.
• Prepare offers, brochures, and rental or sale agreements.
• Comply with REGA, anti-money-laundering, and tax requirements.
• Improve our website, services, and marketing communications.
• Send updates about new listings only where you have opted in.

4. Sharing of Information

We do not sell your personal information. We may share it with property owners, developers, government authorities (REGA, ZATCA, Ministry of Justice), payment processors, and trusted service providers strictly to deliver the services you have requested or to comply with legal obligations.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes set out above and to satisfy legal, accounting, or reporting requirements under Saudi law (typically up to 10 years for transactional records).

6. Your Rights

Subject to PDPL, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Saudi Data & AI Authority (SDAIA).

7. Cookies & Analytics

Our website uses essential cookies and analytics tools (such as Google Tag Manager) to understand site usage and improve user experience. You may disable cookies through your browser settings.

8. Security

We apply reasonable administrative, technical, and physical safeguards to protect your data against unauthorised access, alteration, disclosure, or destruction.

9. Contact Us

For privacy questions or to exercise your rights, contact:

Expat Key Real Estate
Email: inquiry@expatkey.sa
Phone: +966 56 122 7177
Riyadh, Kingdom of Saudi Arabia